Our Complaints Handling Procedure
Bedfords Surveyors Ltd are committed to providing a high quality service. We acknowledge however, that there may be occasions where we get things wrong or make mistakes. To deal with this, we have a complaints procedure.
How to Complain
In all cases, the address for correspondence is;
Mr MJ Bedford – Director, Bedfords Surveyors Ltd, The Weighbridge, Turkey Mill, Ashford Road, Maidstone, Kent ME14 5PP
If you have made your complaint verbally, you will be required to send a written summary of your complaint to the above address.
Once we have received your complaint you will receive a written response within seven days. Within twenty one days of receipt of your written complaint we will write to you informing you of our investigations and let you know what actions have been or will be taken.
If you are dissatisfied with any aspect of our handling of your complaint you are entitled to refer your complaint to one of the two following independent redress schemes;
If you are a member of the general public:-
CEDR – Centre for Effective Dispute Resolution
70 Fleet Street
Tel: 0207 520 3800
If you are a business:-
RICS Dispute Resolution Service (DRS)
Coventry CV4 8JE
Tel: 0207 334 3806